/**
 * ====================================================================
 * PQRS Healthcare Design System - Inspired by EPS Sanitas Health Style
 * ====================================================================
 * High-end clinical aesthetics, subtle shadows, organic pill buttons,
 * crisp medical typography, accessible contrast, responsive layout.
 */

:root {
  /* Brand Palette (EPS Sanitas Inspired Blue & Health Accents) */
  --pqrs-navy: #003b71;
  --pqrs-blue-primary: #0056b3;
  --pqrs-blue-accent: #0077c8;
  --pqrs-cyan: #00a3e0;
  --pqrs-cyan-light: #e0f4fc;
  --pqrs-sky-soft: #f0f7fd;
  --pqrs-sky-badge: #dbeafe;
  
  /* Neutral Palette */
  --pqrs-bg: #f8fafc;
  --pqrs-surface: #ffffff;
  --pqrs-text-title: #0f2d59;
  --pqrs-text-body: #334155;
  --pqrs-text-muted: #64748b;
  --pqrs-border: #e2e8f0;
  --pqrs-border-focus: #0077c8;
  
  /* Status Colors */
  --status-radicado: #0284c7;
  --status-radicado-bg: #e0f2fe;
  --status-gestion: #d97706;
  --status-gestion-bg: #fef3c7;
  --status-resuelto: #16a34a;
  --status-resuelto-bg: #dcfce7;
  --status-cerrado: #475569;
  --status-cerrado-bg: #f1f5f9;
  
  /* Radii & Shadows */
  --radius-sm: 8px;
  --radius-md: 14px;
  --radius-lg: 24px;
  --radius-pill: 9999px;
  --shadow-soft: 0 4px 20px -2px rgba(0, 59, 113, 0.08);
  --shadow-float: 0 16px 36px -4px rgba(0, 59, 113, 0.12), 0 4px 12px rgba(0,0,0,0.04);
  --shadow-glow: 0 0 0 4px rgba(0, 119, 200, 0.18);
  
  --transition: all 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}

*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: 'Outfit', 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
  background-color: var(--pqrs-bg);
  color: var(--pqrs-text-body);
  line-height: 1.6;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  overflow-x: hidden;
}

/* Container */
.pqrs-container {
  width: 100%;
  max-width: 1200px;
  margin: 0 auto;
  padding: 0 20px;
}

/* ====================================================================
   Top Header / Navigation Bar
   ==================================================================== */
.pqrs-navbar {
  background: rgba(255, 255, 255, 0.95);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--pqrs-border);
  position: sticky;
  top: 0;
  z-index: 100;
  padding: 14px 0;
}

.pqrs-nav-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.pqrs-brand-link {
  display: flex;
  align-items: center;
  gap: 12px;
  text-decoration: none;
  color: var(--pqrs-navy);
}

.pqrs-brand-logo {
  height: 48px;
  width: auto;
  max-width: 220px;
  object-fit: contain;
  display: block;
}

.pqrs-brand-icon {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background: linear-gradient(135deg, var(--pqrs-blue-accent) 0%, var(--pqrs-navy) 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #fff;
  box-shadow: 0 4px 12px rgba(0, 86, 179, 0.25);
}

.pqrs-brand-icon svg {
  width: 26px;
  height: 26px;
}

.pqrs-brand-text h1 {
  font-size: 1.15rem;
  font-weight: 700;
  color: var(--pqrs-navy);
  letter-spacing: -0.02em;
  line-height: 1.1;
}

.pqrs-brand-text span {
  font-size: 0.75rem;
  font-weight: 600;
  color: var(--pqrs-cyan);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.pqrs-nav-actions {
  display: flex;
  align-items: center;
  gap: 14px;
}

.btn-nav-outline {
  text-decoration: none;
  font-size: 0.9rem;
  font-weight: 600;
  color: var(--pqrs-navy);
  padding: 8px 18px;
  border-radius: var(--radius-pill);
  border: 1.5px solid var(--pqrs-border);
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.btn-nav-outline:hover {
  border-color: var(--pqrs-blue-accent);
  color: var(--pqrs-blue-accent);
  background: var(--pqrs-sky-soft);
}

.btn-nav-primary {
  text-decoration: none;
  font-size: 0.9rem;
  font-weight: 600;
  color: #fff;
  background: linear-gradient(135deg, var(--pqrs-blue-accent) 0%, var(--pqrs-navy) 100%);
  padding: 8px 20px;
  border-radius: var(--radius-pill);
  box-shadow: 0 4px 12px rgba(0, 59, 113, 0.2);
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.btn-nav-primary:hover {
  transform: translateY(-1px);
  box-shadow: 0 6px 16px rgba(0, 59, 113, 0.3);
}

/* ====================================================================
   HERO SECTION - Fiel al Documento Oficial SOFT_PQRS.pdf
   ==================================================================== */
.soft-hero {
  position: relative;
  background: linear-gradient(135deg, #071527 0%, #0d274c 50%, #0f3460 100%);
  padding: 60px 0 80px 0;
  color: #ffffff;
  overflow: hidden;
}

/* Luces de fondo y resplandores técnicos */
.soft-hero::before {
  content: '';
  position: absolute;
  top: -20%;
  left: -10%;
  width: 500px;
  height: 500px;
  background: radial-gradient(circle, rgba(2, 132, 199, 0.25) 0%, rgba(7, 21, 39, 0) 70%);
  border-radius: 50%;
  pointer-events: none;
}

.soft-hero::after {
  content: '';
  position: absolute;
  right: -5%;
  bottom: -20%;
  width: 600px;
  height: 600px;
  background: radial-gradient(circle, rgba(14, 165, 233, 0.18) 0%, rgba(7, 21, 39, 0) 70%);
  border-radius: 50%;
  pointer-events: none;
}

.soft-hero-grid {
  display: grid;
  grid-template-columns: 1.1fr 0.9fr;
  align-items: center;
  gap: 48px;
  position: relative;
  z-index: 2;
}

.soft-hero-content {
  display: flex;
  flex-direction: column;
}

.soft-badge-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background: rgba(56, 189, 248, 0.12);
  border: 1px solid rgba(56, 189, 248, 0.35);
  color: #38bdf8;
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  padding: 6px 14px;
  border-radius: 9999px;
  margin-bottom: 20px;
  align-self: flex-start;
}

.soft-hero-headline {
  font-size: 2.75rem;
  font-weight: 800;
  color: #ffffff;
  line-height: 1.15;
  letter-spacing: -0.03em;
  margin-bottom: 18px;
}

.soft-hero-subtitle {
  font-size: 1.15rem;
  color: #cbd5e1;
  line-height: 1.6;
  margin-bottom: 28px;
  max-width: 580px;
}

.soft-hero-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 16px;
  margin-bottom: 32px;
}

.btn-soft-primary {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  background: linear-gradient(135deg, #0284c7 0%, #0369a1 100%);
  color: #ffffff;
  padding: 15px 30px;
  border-radius: 9999px;
  font-size: 1.05rem;
  font-weight: 700;
  text-decoration: none;
  box-shadow: 0 10px 25px rgba(2, 132, 199, 0.4);
  transition: all 0.25s ease;
  border: none;
  cursor: pointer;
}

.btn-soft-primary:hover {
  transform: translateY(-2px);
  box-shadow: 0 14px 30px rgba(2, 132, 199, 0.55);
  background: linear-gradient(135deg, #0ea5e9 0%, #0284c7 100%);
}

.btn-soft-secondary {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  background: rgba(255, 255, 255, 0.08);
  color: #ffffff;
  border: 1.5px solid rgba(255, 255, 255, 0.25);
  padding: 14px 26px;
  border-radius: 9999px;
  font-size: 1.02rem;
  font-weight: 600;
  text-decoration: none;
  backdrop-filter: blur(8px);
  transition: all 0.25s ease;
}

.btn-soft-secondary:hover {
  background: rgba(255, 255, 255, 0.16);
  border-color: #38bdf8;
  color: #38bdf8;
}

/* Buscador Rápido Embebido en el Hero */
.hero-quick-search-box {
  background: rgba(15, 23, 42, 0.75);
  border: 1px solid rgba(255, 255, 255, 0.15);
  backdrop-filter: blur(12px);
  border-radius: 16px;
  padding: 18px 20px;
  max-width: 540px;
}

.hero-quick-search-label {
  display: block;
  font-size: 0.85rem;
  font-weight: 600;
  color: #94a3b8;
  margin-bottom: 8px;
}

.hero-quick-search-form {
  display: flex;
  gap: 10px;
}

.hero-quick-search-form input {
  flex-grow: 1;
  background: #ffffff;
  border: 1px solid #cbd5e1;
  border-radius: 10px;
  padding: 11px 16px;
  font-size: 0.95rem;
  color: #0f172a;
  outline: none;
}

.hero-quick-search-form input:focus {
  border-color: #0284c7;
  box-shadow: 0 0 0 3px rgba(2, 132, 199, 0.25);
}

.hero-quick-search-form button {
  background: #0284c7;
  color: #ffffff;
  border: none;
  border-radius: 10px;
  padding: 11px 18px;
  font-weight: 700;
  font-size: 0.9rem;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  transition: all 0.2s ease;
}

.hero-quick-search-form button:hover {
  background: #0369a1;
}

/* Tarjeta Visual de Hero con Dashboard */
.soft-hero-media {
  position: relative;
}

.soft-hero-card-frame {
  position: relative;
  border-radius: 24px;
  overflow: hidden;
  box-shadow: 0 25px 60px rgba(0, 0, 0, 0.45);
  border: 1px solid rgba(255, 255, 255, 0.15);
  background: #0b1a30;
}

.soft-hero-card-frame img {
  width: 100%;
  height: auto;
  display: block;
  object-fit: cover;
}

.soft-hero-badge-overlay {
  position: absolute;
  bottom: 20px;
  left: 20px;
  right: 20px;
  background: rgba(11, 26, 48, 0.88);
  backdrop-filter: blur(12px);
  border: 1px solid rgba(56, 189, 248, 0.3);
  border-radius: 14px;
  padding: 14px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.overlay-metric {
  display: flex;
  align-items: center;
  gap: 10px;
}

.overlay-metric-icon {
  width: 36px;
  height: 36px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  font-size: 0.95rem;
}

.overlay-metric-icon.green { background: rgba(34, 197, 94, 0.2); color: #4ade80; }
.overlay-metric-icon.amber { background: rgba(245, 158, 11, 0.2); color: #fbbf24; }
.overlay-metric-icon.blue { background: rgba(56, 189, 248, 0.2); color: #38bdf8; }

.overlay-metric-text {
  display: flex;
  flex-direction: column;
}

.overlay-metric-text span {
  font-size: 0.75rem;
  color: #94a3b8;
  font-weight: 500;
}

.overlay-metric-text strong {
  font-size: 0.88rem;
  color: #f8fafc;
  font-weight: 700;
}

/* ====================================================================
   SECCIÓN 1: INTRODUCCIÓN GENERAL (Page 1 SOFT_PQRS.pdf)
   ==================================================================== */
.soft-intro-section {
  padding: 72px 0 36px 0;
  text-align: center;
  background: #ffffff;
}

.soft-section-title-main {
  font-size: 2.25rem;
  font-weight: 800;
  color: var(--pqrs-navy);
  letter-spacing: -0.025em;
  line-height: 1.25;
  margin-bottom: 16px;
  max-width: 820px;
  margin-left: auto;
  margin-right: auto;
}

.soft-section-desc-main {
  font-size: 1.12rem;
  color: #475569;
  line-height: 1.65;
  max-width: 780px;
  margin-left: auto;
  margin-right: auto;
  margin-bottom: 48px;
}

/* ====================================================================
   SECCIÓN 2: BLOQUES DE CARACTERÍSTICAS (Páginas 1 y 2)
   ==================================================================== */
.soft-features-wrapper {
  padding: 20px 0 70px 0;
  background: #ffffff;
}

.soft-feature-card-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 36px;
  margin-bottom: 48px;
}

.soft-feature-box {
  background: #f8fafc;
  border: 1px solid #e2e8f0;
  border-radius: 24px;
  padding: 36px;
  display: flex;
  flex-direction: column;
  transition: all 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  position: relative;
}

.soft-feature-box:hover {
  background: #ffffff;
  border-color: #0284c7;
  box-shadow: 0 16px 36px -8px rgba(0, 59, 113, 0.12);
  transform: translateY(-3px);
}

.soft-feature-tag {
  font-size: 0.78rem;
  font-weight: 700;
  color: #0284c7;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  margin-bottom: 10px;
}

.soft-feature-title {
  font-size: 1.55rem;
  font-weight: 800;
  color: var(--pqrs-navy);
  line-height: 1.25;
  margin-bottom: 20px;
}

.soft-feature-bullets {
  list-style: none;
  padding: 0;
  margin: 0 0 24px 0;
  display: flex;
  flex-direction: column;
  gap: 14px;
  flex-grow: 1;
}

.soft-feature-bullets li {
  position: relative;
  padding-left: 28px;
  font-size: 0.95rem;
  color: #334155;
  line-height: 1.55;
}

.soft-feature-bullets li::before {
  content: '✓';
  position: absolute;
  left: 0;
  top: 1px;
  width: 18px;
  height: 18px;
  background: #e0f2fe;
  color: #0284c7;
  border-radius: 50%;
  font-size: 0.72rem;
  font-weight: 900;
  display: flex;
  align-items: center;
  justify-content: center;
}

.soft-feature-media {
  border-radius: 16px;
  overflow: hidden;
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.06);
  border: 1px solid #e2e8f0;
  margin-top: auto;
  aspect-ratio: 16 / 10;
  max-height: 240px;
}

.soft-feature-media img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}

/* ====================================================================
   SECCIÓN 3: VENTAJAS DEL SOFTWARE (Page 2 SOFT_PQRS.pdf)
   ==================================================================== */
.soft-advantages-section {
  padding: 80px 0;
  background: linear-gradient(180deg, #f8fafc 0%, #edf7fd 100%);
  border-top: 1px solid #e2e8f0;
  border-bottom: 1px solid #e2e8f0;
}

.soft-advantages-head {
  text-align: center;
  max-width: 820px;
  margin: 0 auto 56px auto;
}

.soft-advantages-tag {
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: #0284c7;
  margin-bottom: 10px;
  display: block;
}

.soft-advantages-title {
  font-size: 2.15rem;
  font-weight: 800;
  color: var(--pqrs-navy);
  letter-spacing: -0.02em;
  line-height: 1.25;
}

.soft-advantages-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 32px;
}

.soft-advantage-card {
  background: #ffffff;
  border: 1px solid #e2e8f0;
  border-radius: 20px;
  padding: 36px 28px;
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  box-shadow: 0 4px 16px rgba(0, 59, 113, 0.04);
  transition: all 0.3s ease;
}

.soft-advantage-card:hover {
  transform: translateY(-5px);
  box-shadow: 0 16px 36px rgba(0, 59, 113, 0.1);
  border-color: #0284c7;
}

.soft-advantage-icon-box {
  width: 64px;
  height: 64px;
  border-radius: 50%;
  background: linear-gradient(135deg, #0284c7 0%, #003b71 100%);
  color: #ffffff;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 22px;
  box-shadow: 0 8px 18px rgba(2, 132, 199, 0.3);
}

.soft-advantage-icon-box svg {
  width: 30px;
  height: 30px;
}

.soft-advantage-title {
  font-size: 1.25rem;
  font-weight: 700;
  color: var(--pqrs-navy);
  margin-bottom: 14px;
  line-height: 1.3;
}

.soft-advantage-desc {
  font-size: 0.92rem;
  color: #475569;
  line-height: 1.6;
}

/* Responsive Breakpoints */
@media (max-width: 992px) {
  .soft-hero-grid {
    grid-template-columns: 1fr;
    gap: 40px;
  }
  .soft-hero-headline {
    font-size: 2.2rem;
  }
  .soft-feature-card-grid {
    grid-template-columns: 1fr;
  }
  .soft-advantages-grid {
    grid-template-columns: 1fr;
  }
}

/* ====================================================================
   FEATURES & CATEGORIES GRID
   ==================================================================== */
.pqrs-categories-section {
  padding: 64px 0;
  background: #ffffff;
}

.section-head-center {
  text-align: center;
  max-width: 680px;
  margin: 0 auto 48px auto;
}

.section-tag {
  font-size: 0.8rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.1em;
  color: var(--pqrs-blue-accent);
  margin-bottom: 8px;
  display: block;
}

.section-title {
  font-size: 2rem;
  font-weight: 800;
  color: var(--pqrs-navy);
  letter-spacing: -0.02em;
  margin-bottom: 12px;
}

.section-desc {
  font-size: 1rem;
  color: var(--pqrs-text-muted);
}

.categories-cards-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 20px;
}

.cat-card {
  background: var(--pqrs-bg);
  border: 1px solid var(--pqrs-border);
  border-radius: var(--radius-md);
  padding: 24px;
  transition: var(--transition);
  text-decoration: none;
  color: inherit;
  display: flex;
  flex-direction: column;
}

.cat-card:hover {
  background: #ffffff;
  border-color: var(--pqrs-blue-accent);
  box-shadow: var(--shadow-soft);
  transform: translateY(-4px);
}

.cat-icon-box {
  width: 48px;
  height: 48px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 16px;
}

.cat-card.peticion .cat-icon-box { background: #e0f2fe; color: #0284c7; }
.cat-card.queja .cat-icon-box { background: #fee2e2; color: #ef4444; }
.cat-card.reclamo .cat-icon-box { background: #fef3c7; color: #d97706; }
.cat-card.sugerencia .cat-icon-box { background: #f3e8ff; color: #9333ea; }
.cat-card.felicitacion .cat-icon-box { background: #dcfce7; color: #16a34a; }

.cat-card h3 {
  font-size: 1.1rem;
  font-weight: 700;
  color: var(--pqrs-navy);
  margin-bottom: 6px;
}

.cat-card p {
  font-size: 0.85rem;
  color: var(--pqrs-text-muted);
  line-height: 1.5;
  margin-bottom: 14px;
  flex-grow: 1;
}

.cat-term {
  font-size: 0.75rem;
  font-weight: 600;
  color: #475569;
  background: rgba(0, 0, 0, 0.04);
  padding: 4px 10px;
  border-radius: var(--radius-pill);
  display: inline-block;
  align-self: flex-start;
}

/* ====================================================================
   MULTI-STEP RADICATION FORM
   ==================================================================== */
.pqrs-form-section {
  padding: 50px 0 80px 0;
  background: var(--pqrs-bg);
}

.pqrs-form-box {
  background: #ffffff;
  border-radius: 28px;
  padding: 40px;
  box-shadow: var(--shadow-float);
  border: 1px solid var(--pqrs-border);
  max-width: 860px;
  margin: 0 auto;
}

.form-header {
  border-bottom: 1px solid var(--pqrs-border);
  padding-bottom: 24px;
  margin-bottom: 32px;
}

.form-header h2 {
  font-size: 1.8rem;
  font-weight: 800;
  color: var(--pqrs-navy);
  margin-bottom: 8px;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 20px;
}

.form-grid.full {
  grid-template-columns: 1fr;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.form-group.col-span-2 {
  grid-column: span 2;
}

.form-label {
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--pqrs-navy);
  display: flex;
  align-items: center;
  gap: 4px;
}

.form-label .req {
  color: #ef4444;
}

.form-control {
  width: 100%;
  padding: 12px 16px;
  font-size: 0.95rem;
  font-family: inherit;
  color: var(--pqrs-text-body);
  background-color: #ffffff;
  border: 1.5px solid var(--pqrs-border);
  border-radius: var(--radius-sm);
  outline: none;
  transition: var(--transition);
}

.form-control:focus {
  border-color: var(--pqrs-border-focus);
  box-shadow: var(--shadow-glow);
}

textarea.form-control {
  resize: vertical;
  min-height: 120px;
}

.file-dropzone {
  border: 2px dashed var(--pqrs-border);
  border-radius: var(--radius-md);
  padding: 24px;
  text-align: center;
  cursor: pointer;
  background: var(--pqrs-sky-soft);
  transition: var(--transition);
}

.file-dropzone:hover {
  border-color: var(--pqrs-blue-accent);
  background: #eef6fc;
}

.file-dropzone input[type="file"] {
  display: none;
}

.file-dropzone-text {
  font-size: 0.88rem;
  color: var(--pqrs-text-muted);
}

.file-dropzone-text strong {
  color: var(--pqrs-blue-accent);
}

.form-legal-check {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  font-size: 0.85rem;
  color: var(--pqrs-text-muted);
  line-height: 1.45;
  margin-top: 10px;
}

.form-legal-check input[type="checkbox"] {
  margin-top: 3px;
  accent-color: var(--pqrs-blue-accent);
  width: 17px;
  height: 17px;
}

.form-actions-wrap {
  margin-top: 32px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 16px;
}

.btn-submit-pqrs {
  background: linear-gradient(135deg, var(--pqrs-blue-accent) 0%, var(--pqrs-navy) 100%);
  color: #fff;
  font-size: 1.05rem;
  font-weight: 700;
  padding: 14px 36px;
  border-radius: var(--radius-pill);
  border: none;
  cursor: pointer;
  box-shadow: 0 6px 20px rgba(0, 59, 113, 0.28);
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 10px;
}

.btn-submit-pqrs:hover:not(:disabled) {
  transform: translateY(-2px);
  box-shadow: 0 10px 24px rgba(0, 59, 113, 0.35);
}

.btn-submit-pqrs:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

/* ====================================================================
   SUCCESS / RADICADO MODAL (Required Feature)
   ==================================================================== */
.pqrs-modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(15, 23, 42, 0.65);
  backdrop-filter: blur(6px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 20px;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.3s ease, visibility 0.3s ease;
}

.pqrs-modal-overlay.active {
  opacity: 1;
  visibility: visible;
}

.pqrs-modal-card {
  background: #ffffff;
  border-radius: 28px;
  max-width: 540px;
  width: 100%;
  padding: 36px;
  box-shadow: 0 25px 50px -12px rgba(0, 59, 113, 0.35);
  transform: scale(0.92);
  transition: transform 0.3s cubic-bezier(0.16, 1, 0.3, 1);
  text-align: center;
  position: relative;
}

.pqrs-modal-overlay.active .pqrs-modal-card {
  transform: scale(1);
}

.modal-success-icon {
  width: 72px;
  height: 72px;
  border-radius: 50%;
  background: #dcfce7;
  color: #16a34a;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 20px;
}

.modal-success-icon svg {
  width: 38px;
  height: 38px;
}

.modal-title {
  font-size: 1.65rem;
  font-weight: 800;
  color: var(--pqrs-navy);
  margin-bottom: 8px;
}

.modal-desc {
  font-size: 0.95rem;
  color: var(--pqrs-text-muted);
  margin-bottom: 24px;
}

.modal-radicado-box {
  background: linear-gradient(135deg, #e8f4fd 0%, #f0f7ff 100%);
  border: 2px dashed var(--pqrs-blue-accent);
  border-radius: var(--radius-md);
  padding: 20px;
  margin-bottom: 24px;
}

.modal-radicado-box .label {
  font-size: 0.8rem;
  font-weight: 700;
  color: var(--pqrs-navy);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.modal-radicado-number {
  font-size: 2.2rem;
  font-weight: 800;
  color: var(--pqrs-blue-accent);
  letter-spacing: 0.04em;
  margin: 6px 0;
  user-select: all;
}

.modal-radicado-copy-btn {
  background: #ffffff;
  border: 1px solid var(--pqrs-border);
  color: var(--pqrs-navy);
  font-size: 0.82rem;
  font-weight: 600;
  padding: 6px 14px;
  border-radius: var(--radius-pill);
  cursor: pointer;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.modal-radicado-copy-btn:hover {
  background: var(--pqrs-navy);
  color: #fff;
}

.modal-actions {
  display: flex;
  gap: 12px;
  justify-content: center;
}

.btn-modal-action {
  padding: 12px 24px;
  border-radius: var(--radius-pill);
  font-size: 0.95rem;
  font-weight: 700;
  text-decoration: none;
  cursor: pointer;
  transition: var(--transition);
}

.btn-modal-primary {
  background: var(--pqrs-navy);
  color: #fff;
  border: none;
}

.btn-modal-primary:hover {
  background: var(--pqrs-blue-accent);
}

.btn-modal-secondary {
  background: transparent;
  color: var(--pqrs-text-muted);
  border: 1.5px solid var(--pqrs-border);
}

.btn-modal-secondary:hover {
  border-color: var(--pqrs-text-body);
  color: var(--pqrs-text-body);
}

/* ====================================================================
   CONSULTA / TIMELINE TRACKING
   ==================================================================== */
.tracking-card {
  background: #ffffff;
  border-radius: 24px;
  padding: 32px;
  box-shadow: var(--shadow-float);
  border: 1px solid var(--pqrs-border);
  margin-top: 32px;
}

.tracking-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--pqrs-border);
  padding-bottom: 20px;
  margin-bottom: 24px;
  flex-wrap: wrap;
  gap: 12px;
}

.badge-status {
  font-size: 0.85rem;
  font-weight: 700;
  padding: 6px 14px;
  border-radius: var(--radius-pill);
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.badge-status.Radicado { background: var(--status-radicado-bg); color: var(--status-radicado); }
.badge-status.En\ Gestión { background: var(--status-gestion-bg); color: var(--status-gestion); }
.badge-status.Resuelto { background: var(--status-resuelto-bg); color: var(--status-resuelto); }
.badge-status.Cerrado { background: var(--status-cerrado-bg); color: var(--status-cerrado); }

/* Timeline Stepper */
.tracking-timeline {
  list-style: none;
  position: relative;
  padding-left: 28px;
  margin: 32px 0;
}

.tracking-timeline::before {
  content: '';
  position: absolute;
  top: 6px;
  bottom: 6px;
  left: 9px;
  width: 2px;
  background: var(--pqrs-border);
}

.timeline-step {
  position: relative;
  margin-bottom: 24px;
}

.timeline-step:last-child {
  margin-bottom: 0;
}

.timeline-dot {
  position: absolute;
  left: -28px;
  top: 4px;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: #ffffff;
  border: 3px solid var(--pqrs-border);
}

.timeline-step.completed .timeline-dot {
  border-color: var(--pqrs-blue-accent);
  background: var(--pqrs-blue-accent);
}

.timeline-step.active .timeline-dot {
  border-color: #22c55e;
  background: #22c55e;
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.2);
}

.timeline-content h5 {
  font-size: 0.98rem;
  font-weight: 700;
  color: var(--pqrs-navy);
  margin-bottom: 2px;
}

.timeline-content .date {
  font-size: 0.78rem;
  color: var(--pqrs-text-muted);
  margin-bottom: 6px;
}

.timeline-content p {
  font-size: 0.88rem;
  color: var(--pqrs-text-body);
}

/* Response Concept Box */
.solution-callout {
  background: #f0fdf4;
  border: 1px solid #bbf7d0;
  border-left: 5px solid #16a34a;
  border-radius: var(--radius-sm);
  padding: 20px;
  margin-top: 24px;
}

.solution-callout h4 {
  color: #166534;
  font-size: 1.05rem;
  font-weight: 700;
  margin-bottom: 8px;
}

.solution-callout p {
  color: #1f2937;
  font-size: 0.95rem;
  line-height: 1.6;
}

/* ====================================================================
   FOOTER
   ==================================================================== */
.pqrs-footer {
  margin-top: auto;
  background: #ffffff;
  border-top: 1px solid var(--pqrs-border);
  padding: 32px 0;
  text-align: center;
  font-size: 0.88rem;
  color: var(--pqrs-text-muted);
}

.pqrs-footer p {
  margin-bottom: 4px;
}

.pqrs-footer strong {
  color: var(--pqrs-navy);
}

/* ====================================================================
   BANNER CTA FINAL
   ==================================================================== */
.soft-cta-final-banner {
  background: linear-gradient(135deg, #003b71 0%, #0077c8 100%);
  border-radius: 28px;
  padding: 56px 40px;
  color: #ffffff;
  text-align: center;
  box-shadow: 0 20px 45px rgba(0, 59, 113, 0.22);
  margin: 50px 0 70px 0;
  position: relative;
  overflow: hidden;
}

.soft-cta-final-banner::before {
  content: '';
  position: absolute;
  top: -50%;
  left: -20%;
  width: 400px;
  height: 400px;
  background: radial-gradient(circle, rgba(255, 255, 255, 0.15) 0%, rgba(255, 255, 255, 0) 70%);
  border-radius: 50%;
  pointer-events: none;
}

.soft-cta-final-banner h2 {
  font-size: 2.1rem;
  font-weight: 800;
  color: #ffffff;
  margin-bottom: 14px;
}

.soft-cta-final-banner p {
  font-size: 1.1rem;
  color: #e0f2fe;
  max-width: 680px;
  margin: 0 auto 32px auto;
  line-height: 1.6;
}

.soft-cta-final-actions {
  display: flex;
  justify-content: center;
  flex-wrap: wrap;
  gap: 16px;
  position: relative;
  z-index: 2;
}

.btn-cta-white {
  background: #ffffff;
  color: #003b71;
  font-weight: 700;
  font-size: 1.05rem;
  padding: 14px 28px;
  border-radius: 9999px;
  text-decoration: none;
  box-shadow: 0 8px 20px rgba(0, 0, 0, 0.15);
  transition: all 0.25s ease;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.btn-cta-white:hover {
  transform: translateY(-2px);
  box-shadow: 0 12px 25px rgba(0, 0, 0, 0.2);
  background: #f8fafc;
  color: #00264d;
}

.btn-cta-outline-white {
  background: rgba(255, 255, 255, 0.12);
  color: #ffffff;
  border: 1.5px solid rgba(255, 255, 255, 0.4);
  font-weight: 600;
  font-size: 1.02rem;
  padding: 13px 26px;
  border-radius: 9999px;
  text-decoration: none;
  backdrop-filter: blur(8px);
  transition: all 0.25s ease;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.btn-cta-outline-white:hover {
  background: rgba(255, 255, 255, 0.25);
  border-color: #ffffff;
  color: #ffffff;
}

/* ====================================================================
   RESPONSIVENESS
   ==================================================================== */
@media (max-width: 992px) {
  .pqrs-hero-grid {
    grid-template-columns: 1fr;
    gap: 36px;
  }
  .pqrs-hero-headline {
    font-size: 2.2rem;
  }
}

@media (max-width: 640px) {
  .form-grid {
    grid-template-columns: 1fr;
  }
  .form-group.col-span-2 {
    grid-column: span 1;
  }
  .pqrs-form-box {
    padding: 24px 18px;
  }
  .pqrs-hero-headline {
    font-size: 1.85rem;
  }
  .modal-radicado-number {
    font-size: 1.7rem;
  }
}